Returns and Exchanges

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the terms listed below.

This Policy applies to products bought from Falk Culinair SA. This Policy forms part of the Falk Culinair SA Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

      • package your products safely and securely for protection during transit;
      • clearly mark your return reference number on the outside of the parcel; and
      • include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in it being declined altogether.

If a client is not satisfied with a purchase, it can be returned within 21 days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Goods returned in opened packaging need to be returned in a condition that is fit for resale.

All products being shipped back to Falk Culinair SA should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices, Falk Culinair SA will not be liable for the damages. It is recommended that you insure any items that you send to us.

All products sold by Falk Culinair SA are covered by the manufacturer's original warranty, which is at least one year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.

Should you have a faulty item, contact us and we'll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Falk Culinair SA, but Falk Culinair SA will cover the return shipping costs back to the customer.