All orders to any area within South Africa qualify for FREE Standard delivery.
Our delivery times are within 3 working days for main city centres and within 5 working days for outlying areas. Our speedy drivers will deliver your order during office hours, Monday to Friday, 8am to 5pm. Falk Culinair SA strives to deliver on time as promised, but we are unfortunately unable to guarantee that all orders will be delivered within the stipulated time frame.
You can expect delivery:
- Main centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley): within 3 working days.
- Regional areas: within 5 working days.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the terms listed below.
All products being shipped back to Falk Culinair SA should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices, Falk Culinair SA will not be liable for the damages. It is recommended that you insure any items that you send to us.
All products sold by Falk Culinair SA are covered by the manufacturer’s original warranty, which is at least one year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Falk Culinair SA, but Falk Culinair SA will cover the return shipping costs back to the customer.