Frequently Asked Questions

Hopefully these FAQ’s can answer your questions.  If not, please know you are  always more than welcome to contact us.

What are the delivery charges for orders from the Online Shop?

Most deliveries qualify for free delivery.  For detailed delivery charges please refer to our dedicated delivery and returns page.

Which payment methods are accepted by Falk Cookware?

Falk Cookware accepts credit card and chipped debit/cheque card payment via Visa, MasterCard and America Express.

We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details.

You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved. 

How secure is shopping in the Online Shop? Is my data protected?

Falk Cookware makes use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties.

What exactly happens after ordering?

Firstly, an email will be sent to you to confirm we have your order, once it is processed you will receive an invoice for the goods being delivered.

Should you not receive such an email, then contact our helpful Customer Support team and they will help you out.

Do I receive an invoice for my order?

Yes.  Once your order payment has been processed you will receive an invoice for the goods being delivered.

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